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GoCRM Reviews

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Overall Rating

5.0
9 Reviews
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About GoCRM

GoCRM is a customer relationship management solution that combines powerful marketing and sales features. It offers a robust platform that supports scalable business growth, streamlines sales processes, and enhances the overall customer experience. GoCRM provides a set of sales tools designed to supercharge your sales team and boost sales. It allows automatic outreach to the right leads at the right time, resulting in an average ROI of $8.71 for every dollar spent.

The platform offers various features including call tracking, website tracking, Zapier, and CSV import for lead attribution. It allows automatic or manual assignment of incoming leads to sales staff. The assigned team member gets a full overview of the lead journey, including origin and queries, which helps in making sales calls more efficient.

GoCRM also supports all business calls, voicemails, and messages using a cloud-based VoIP system. All calls and SMS messages are recorded for future reference. It integrates with all major email providers, allowing management of all email activity from within the platform.

The system also offers task and appointment management features, reflecting all scheduled appointments in real-time in your personal calendar. It also includes a GPS Check-In feature to keep track of all team members when they are out for a meeting or running an errand.

In summary, GoCRM is a comprehensive CRM solution that offers a wide range of features to support and enhance your sales and marketing efforts.

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GoCRM Customer Reviews (9)

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Vicky Johnson
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Feb 17, 2023
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GoCRM Customer’s Q&A

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GoCRM FAQs

FAQ

What are the pricing plans for GoCRM?

GoCRM offers two main pricing plans:

  • Standard Plan: This plan is a complete sales solution suitable for any size team. It costs $99 per month for 3 users. Additional users are charged at $19 per month. The plan includes features such as email integration with GSuite or Outlook, task & appointment scheduler, mass email outreach, marketing attribution, website form & call tracking, GoCRM communication app for iOS & Android, reports & goals, automations, local phone lines, call recording, browser & app calling, and included minutes usage of 8 hrs/month and included SMS usage of 500 texts/month. Additional SMS & minutes usage are charged at $0.02 and additional phone lines at $3.

  • Professional Plan: This plan is a suite of sales & marketing automation tools. It costs $149 per month for 3 users. Additional users are charged at $29 per month. The plan includes all the features of the Standard plan with increased included minutes usage of 14 hrs/month and included SMS usage of 800 texts/month.

Both plans come with account setup & training. There is also a free trial available for 30 days. After the free trial ends, billing is based on the number of licenses on the account. Each plan includes 500-800 texts per month depending on the plan, after that they are charged $0.02 per text.

Please note that these prices are subject to change and it's always best to check the official GoCRM website for the most up-to-date information.

FAQ

How does GoCRM handle customer support?

GoCRM handles customer support through a variety of features. It allows for the automatic import of leads from various online and offline sources, and these leads can be automatically assigned to sales staff or manually chosen employees. When a team member is assigned a lead, they have a full overview of the entire lead journey, which prepares them for sales calls.

The system also supports cloud-based VoIP for business calls, voicemails, and messages. All calls and SMS messages are recorded, allowing for progress tracking. GoCRM integrates with all major email providers, ensuring that any email sent or received from a private account will automatically appear in GoCRM.

The platform also offers a GPS Check-In feature to keep track of team members when they are out for a meeting or running an errand. For customer service responses, GoCRM can automatically assign a lead to a sales team member or a customer service representative.

Additionally, GoCRM has a Help Center that provides advice and answers from the team. Users can send a message via live chat or schedule a 1-on-1 live onboarding session with the team.

FAQ

About gocrm.io Prices and Cost?

GoCRM offers two main pricing plans. The Standard plan, a complete sales solution for any size team, is priced at $99 per month for 3 users. It includes features such as email integration with GSuite or Outlook, task & appointment scheduler, mass email outreach, marketing attribution, website form & call tracking, reports & goals, automations, and more. Additional users can be added for $19 per month.

The Professional plan, which includes a suite of sales & marketing automation tools, is priced at $149 per month for 3 users. Additional users can be added for $29 per month. This plan includes all the features of the Standard plan, plus additional benefits.

Both plans include 3 local phone lines, with call recording and browser & app calling. The Standard plan includes 8 hours per month of included minutes usage and 500 texts per month, while the Professional plan includes 14 hours per month of included minutes usage and 800 texts per month. Additional SMS & minutes usage costs $0.02, and additional phone lines cost $3.

Please note that these prices are subject to change and it's always best to check the official GoCRM website for the most up-to-date information.

FAQ

What are the features of GoCRM?

GoCRM is a modern CRM with a variety of features designed to help businesses grow. Key features include:

  • Built-In Calling: This feature allows sales teams to stay in touch with contacts using a phone system integrated within the dashboard.
  • Text Messaging: This feature helps maximize customer engagement by automating text messages from the dashboard.
  • Emailing: Users can pre-load email templates to be distributed once certain thresholds have been met.
  • Contact Management: This feature ensures all customer data is securely stored and accessible across teams.
  • Sales Pipeline: This feature allows users to easily track the stage of current customers and leads.
  • Activity Tracking: Every call, email, text message, and outreach is recorded and tracked.
  • Marketing Automation: This feature takes care of repetitive tasks, allowing users to focus on customers.
  • Email Marketing: This built-in platform allows users to automate messaging and track engagement.
  • Marketing Attribution: This feature enables users to identify what’s working and what can be improved.
  • Goal Tracking: This feature allows users to set actionable goals for team members.
  • Mobile Apps: This feature allows users to access all customer information and data on the go.
  • Reports: This feature provides automated reporting to help users understand how things are going and where to improve.

These features make GoCRM a flexible, customizable, and easy-to-use CRM solution. It combines powerful marketing and sales features into a fully integrated platform, supporting scalable business growth, streamlining sales processes, and enhancing the overall customer experience.

FAQ

About gocrm.io Popular Products and Services?

GoCRM is a robust CRM system designed to supercharge sales teams and boost sales. It offers a powerful set of sales tools that can increase sales by up to 29%, boost sales team productivity by 34%, improve forecast accuracy by 40%, and increase revenue per salesperson by 41%.

The platform provides a specialized toolkit for lead tracking and distribution. Leads can be automatically imported from various online and offline sources, and then assigned to sales staff either manually or randomly. The system also supports appointment booking and task management, with automatic alerts and calendar events for scheduled appointments.

GoCRM also features a cloud-based VoIP system for making and recording phone calls and SMS messages. All calls and messages are recorded, allowing for seamless progress tracking of leads. Additionally, the platform integrates with all major email providers, enabling users to manage all email activity within GoCRM.

Another notable feature is the GPS Check-In which helps keep track of team members when they are out for a meeting or running an errand. Employees simply need to confirm their location from within the mobile app and their check-in will appear in the feed.

Overall, GoCRM combines CRM features with unmatched customization and automation capabilities to help businesses build effective campaigns and streamline sales processes.

FAQ

What are the pricing options for GoCRM?

GoCRM offers two main pricing options:

  • Standard: This is a complete sales solution suitable for any size team. It costs $99 per month for 3 users. Additional users are charged at $19 per month.
  • Professional: This includes a suite of sales and marketing automation tools. It costs $149 per month for 3 users. Additional users are charged at $29 per month.

Both plans come with additional usage charges. For more specific details or to request a demo, it's recommended to visit the GoCRM website.

FAQ

About gocrm.io Payment Method?

The payment method for GoCRM is managed from Settings > Team > Billing. Here, one can review the upcoming invoice cost, cancel the subscription with one click, or update the payment method. To cancel the subscription, simply click on the Cancel Subscription button in the billing page. Please note that the account will be deleted within 30 business days after cancellation. The pricing for GoCRM is simple and straightforward. They offer a Standard package at $99/mo for 3 users and a Professional package at $149/mo for 3 users. Additional users can be added at a cost of $19/mo for the Standard package and $29/mo for the Professional package. The CRM system supports all business calls, voicemails, and messages using a cloud-based VoIP system. All that is needed is an internet connection. There are no setup charges or additional costs for this service.

FAQ

What are the features of GoCRM?

GoCRM is a modern CRM with a variety of features designed to help businesses grow. Key features include Built-In Calling, which allows sales teams to make calls directly from the dashboard, and Text Messaging for automated SMS communications. The Emailing feature allows users to preload email templates for distribution once certain thresholds have been met. Contact Management ensures all customer data is securely stored and accessible across teams. The Sales Pipeline feature allows users to easily track the stage of current customers and leads. Activity Tracking records every call, email, text message, and outreach. Marketing Automation takes care of repetitive tasks, freeing up time to focus on customers. Email Marketing allows users to automate messaging and track engagement. Marketing Attribution provides advanced data and analytics to identify what’s working and what could be improved. Goal Tracking allows users to set actionable goals for team members. Mobile Apps ensure that all customer information and data is accessible wherever you are. Finally, Reports provide automated insights into performance and areas for improvement.

FAQ

Can I integrate other tools with GoCRM?

Yes, GoCRM can be integrated with other tools. It supports website form integration, email synchronization with major email providers, and Zapier integration. With Zapier, GoCRM can be linked to over 750+ apps. It also includes a cloud-based VoIP system for business calls, voicemails, and messages. Additionally, GoCRM offers a text messaging (SMS) service to maintain client relationships. All these features enhance the overall customer experience and streamline sales processes.

FAQ

Can you provide more information about gocrm.io?

GoCRM is a customer relationship management solution that combines powerful marketing and sales features. It's designed to support scalable business growth, streamline sales processes, and enhance the overall customer experience. The platform includes a robust set of sales tools designed to supercharge your sales team and boost sales, with studies showing an average ROI of $8.71 for every dollar spent.

The benefits of this robust CRM system include up to a 29% increase in sales, a 34% boost in sales team productivity, a 40% improvement in forecast accuracy, and a 41% revenue increase per salesperson. GoCRM allows you to automatically import leads from various online and offline sources, distribute leads with ease, book appointments automatically, make and record phone calls and SMS, sync all your mails into one inbox, manage tasks and appointments, and track your team with GPS check-ins.

It also offers a cloud-based VoIP system that supports all business calls, voicemails, and messages. All calls and SMS messages are recorded so anyone can pick up on the progress of a lead at any time. Furthermore, GoCRM integrates with all major email providers to ensure that any email sent or received from your private account will automatically appear in GoCRM.

In summary, GoCRM is a comprehensive CRM solution that offers a wide range of features to help businesses manage their customer relationships and sales processes more effectively.

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